What types of companies use Design Huddle?
Add an intuitive design & video editor to your site workflow with a seamless user experience. Leverage your existing user data to automatically populate design & video templates. Use our API to facilitate unique customer experiences.
Manage assets for print, digital, video, and slides all in one platform. Maintain brand consistency while providing a simple one-stop shop for your employees/franchisees/affiliates to access, customize & export assets.
Distribute and manage design & video assets for multiple clients and brands in a single white-labeled interface. Give clients autonomy in making small customizations to design & video templates while protecting design integrity.
Seamlessly integrate an intuitive print design editor into your existing site workflow. Allow users to customize print templates or create designs from scratch. Support CMYK and SPOT color selection and easily retrieve print-ready PDFs. Visit Print Huddle for more information.
Is the Editor mobile-friendly?
The embeddable Editor provides a customized experience for mobile web, supporting basic template customization workflows like text updates and media placement. The Editor can be embedded into a native app with a WebView.
What languages are supported?
English and Spanish languages are supported out of the box. However, any additional languages can be configured by providing a translation spreadsheet. Customers have previously translated the platform into French, Portuguese, and Korean.
Are design and video templates included? Do you offer design services?
No, design and video templates are not included. If you need design services to build a library of design or video templates, an introduction can be made to one of our agency partners.
Do you have integrations or plugins with eCommerce Platforms?
There are no prebuilt integrations or plugins at this time, however, the Developer Toolkit makes it easy to connect with any system in your tech stack. We have successfully integrated customers with Shopify, WooCommerce, Wix, Squarespace, BigCommerce, and many other custom platforms.
Do you provide print fulfillment? Or have an integration?
Design Huddle does not provide print fulfillment on finalized print designs. However, we do have a prebuilt integration with Xpressdocs, or you can easily integrate your existing order management and print fulfillment system with our API.
How is Print Huddle different from Design Huddle?
Design Huddle is an all-in-one platform (Digital, Print, Video, Slides) that allows companies access to any feature needed for their business. Print Huddle is a solution within the Design Huddle platform that combines the advanced print design features necessary for commercial printers. If you’re unsure which solution is right for you, please contact sales.
Can I restrict users from accessing specific features and content?
Yes, Design Huddle offers various methods to limit access, ensuring an intuitive design experience and compliance:
Design Huddle allows you to define features and functionality that only specific users or user groups can access.
You can assign different permission levels to users or user groups, granting or restricting access to specific templates or design assets based on their roles and responsibilities.
If you work with multiple brands or clients within Design Huddle, you can set up brand-specific visibility. This allows you to limit the visibility of templates or design assets to specific brands or clients, ensuring that users only see the relevant content.
What is the pricing structure?
Design Huddle offers three paid plans - Starter, Pro, and Enterprise. Higher tiers include more functionality and users. At any tier, there is an option to bundle additional users - the more users you bundle, the lower the per-user cost will be.
The pricing structure of Design Huddle is designed to be flexible and scalable, accommodating different user scenarios and providing cost benefits as your user base grows. For more information, visit Pricing, or contact Sales for a customized quote.
What are the contract terms?
The available contract terms for Design Huddle are:
Startups have the flexibility to choose a month-to-month contract. This allows for a shorter commitment with a 30-day cancellation notice period.
Alternatively sign a 1-year+ contract. Annual upfront payments are eligible for a 10% discount.
These contract terms provide flexibility for startups and established businesses alike, allowing you to choose the arrangement that best suits your needs.
Is there an API activity-based pricing option instead of user-based pricing?
Yes, there is an alternative pricing option available for certain business types and use cases that charge on an API activity basis, e.g. auto-populated videos & images or Variable Data Printing exports, rather than on a per-user basis.
What does the one-time Onboarding fee include?
The one-time Onboarding fee ensures a smooth setup process and equips you with the necessary knowledge to use Design Huddle efficiently, it includes:
Dedicated Onboarding & Training Specialist:
You'll have a dedicated team member to assist you throughout onboarding. They will help you set up your environment (customize the portal, logos, and colors to align with your branding), validate templates that are configured correctly, and check in post-launch to ensure your success.
You'll receive two one-hour training sessions that cover how to use the platform effectively. These sessions will include guidance on importing PDF designs, adding placeholders to templates, configuring locking, and more.
If a technical integration is necessary, you will also be assigned a Solutions Architect who will meet with you to create a Custom Integration Document tailored to your requirements. This document provides step-by-step instructions and details such as API endpoints, authentication methods, and all other technical requirements for your development team. Our team will work alongside you in this phase to ensure a successful integration.
Do you have an affiliate program?
What file formats are supported?
For static images, we support importing PNG, JPG, TIFF, SVG, and HEIC. For documents and layered designs, we support PDF. Projects are exported as JPG, PNG, or PDF. Note that imported files using CMYK/SPOT will maintain their color profile in PDF exports.
Any video or audio format can be uploaded, including videos with an alpha channel for transparency (.webm preferred). Uploaded videos will be converted to display optimally in your users' browsers on both mobile and desktop. Videos are exported as H.264 MP4 or animated GIF.
Are there any technical limitations to the types of projects I can create?
While there are no specific limitations on the types of projects you can create, we do offer general guidelines. For instance, we recommend keeping video projects under 15 minutes in length as browser-based video editing is best suited for short-form content. If you have any inquiries regarding video projects or large-format printing, we encourage you to reach out to our sales team for further assistance. They will be able to provide specific information tailored to your needs.
How do I integrate Design Huddle into my website?
How customizable is the interface?
The Portal in Design Huddle is highly customizable. You have the ability to control various aspects, such as:
Apply your own branding to the Portal, such as logos and colors, to align with your brand identity.
You can manage permissions and access rights for different users and teams to define and control what actions they can perform.
You can customize terms used in the Portal to better reflect your product or audience, e.g. change “stroke” on text to “outline”.
Single Sign-On (SSO):
Design Huddle supports Single Sign-On integrations, enabling seamless authentication for users accessing the Portal.
You can include your own custom links within the Portal, providing users with easy access to relevant resources or external tools that integrate with Design Huddle.
Embed other elements of the Portal in addition to the Editor, such as the template gallery, within your own interface allowing you to integrate the functionality needed for your desired workflow.
Further customize the appearance and styling of the Portal to match your desired look and feel with custom CSS.
How can I automatically fill in design and video templates?
To auto-populate your templates with text, images, colors, etc., there are two options available. The first is to create an API integration that connects to your data source, allowing you to programmatically populate the variable fields in your designs or videos. Secondly, you can collaborate with our Professional Services team who can assist you in developing a customized tool specifically tailored to map your data to the variable fields in your templates.
Can we integrate our own brand or licensed assets?
Yes, in addition to the royalty-free stock media included in any Design Huddle plan, you have the ability to integrate your own brand assets or licensed assets into your Design Huddle environment. This can be achieved in a few different ways:
Easily import, organize, and manage assets via custom Libraries within Design Huddle, optionally associated with a brand, for easy retrieval during design and video creation.
If you have your assets hosted externally, you can expose an API that Design Huddle can connect to. By providing the necessary API endpoints, Design Huddle can seamlessly integrate with your assets, allowing you to incorporate them into your designs.
Licensed Media Gallery:
If you have a paid subscription to a media library that supports API access, you can provide the necessary credentials to access the gallery within Design Huddle. This enables you to import licensed assets directly within the platform.
Custom UI Integration:
For a more customized experience, you can create a custom gallery interface displayed in an iframe. By embedding your gallery within the Design Huddle Editor UI, you can integrate your brand or licensed assets seamlessly, providing a cohesive and tailored design environment.
Can I use my company domain instead of a Design Huddle subdomain?
Yes, a subdomain of your company’s domain can be used for the login URL and the outgoing mail server domain. Please contact Sales to discuss this further.
Can you explain the onboarding and training process for Design Huddle?
Upon Design Huddle signup, you will receive comprehensive onboarding and training to ensure a smooth setup and maximize the benefits of the platform. Here's an overview of the onboarding and training process:
Dedicated Onboarding Specialist:
You will be assigned a dedicated onboarding specialist who will guide you through the onboarding process and address any questions or concerns you may have.
During the sales process, the type of onboarding and training you require will be determined based on your company's integration needs. If technical integrations are necessary, you will also be assigned a Solutions Architect who will assist with the integration process.
As part of the onboarding process, you will receive integration documentation tailored to your specific technical requirements. This document will serve as a guide, providing step-by-step instructions and technical details such as API endpoints, authentication methods, code samples, and any other specific information required for development. It will act as a valuable resource for your development team throughout the integration process.
The onboarding process is designed to be hands-on and high-touch. Your dedicated onboarding specialist and Solutions Architect, if applicable, will provide personalized support and guidance to ensure a successful integration and answer any questions that arise.
Alongside the onboarding process, you will also have access to ongoing account management. This means you will have a dedicated point of contact who will assist you in maximizing the value of Design Huddle and address any further training or support needs that may arise.
What is the timeframe for implementation? Is a developer required?
The implementation timeframe depends on the specific requirements of your project. The duration will be determined by factors such as whether you are using the product out of the box or developing a custom integration into your website or platform. During the onboarding process, our team will collaborate with you to create an implementation plan and timeline that aligns with your goals and requirements.
How do I get my templates loaded?
During the onboarding phase, our team will train you on how to import your existing PDF design files and turn them into editable templates - including configuring templates for locking and auto-population. We will also validate your initial imports to ensure best practices are followed before importing your entire library.
What type of support does Design Huddle offer? What are your support hours?
The type of support offered depends on the plan you choose. For Starter and Professional plans, you’ll have email/ticketing support. With the Enterprise plan, you also have access to phone and chat support. Additionally, all plans include a dedicated account manager who you can schedule a call with at your convenience. You will also have access to the Knowledge Base containing support articles. Support is currently available during US business hours.
Are there product support or training materials available for our end users?
As a customer, you will have access to a comprehensive Knowledge Base, which contains support articles that can be shared with your users. These articles serve as a valuable resource for addressing common questions and issues. If you prefer to have white-labeled support articles tailored specifically for your users, you have the option to collaborate with our Professional Services team. They can assist you in creating a customized document or video library crafted specifically for your use case.
What professional services does Design Huddle offer?
Design Huddle offers a range of Professional Services to support you in getting the most out of the Design Huddle platform and achieving your objectives. Some of the typical services available include:
Custom Tool Development:
Our team can assist you in creating custom tools using the Design Huddle API to enhance your workflows and integrate with other systems.
White-label Training Materials:
If you require training materials customized with your branding for your end users, we can create white-labeled resources tailored to your specific needs.
Custom Reports & User Analytics:
We can build custom reports to provide insights into content usage and user engagement.
Please note that Design Huddle does not currently offer design services directly. However, we can refer you to trusted design partners if you require design assistance.