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Customer Success Offerings

As your trusted partner, we offer the tools and support you need to successfully deploy Design Huddle, reach your goals, and maximize your ROI through dedicated onboarding and training, account management, and professional services offerings.

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Onboarding & Training

Our hands-on onboarding process includes support from a dedicated specialist and, if needed, a Solutions Architect to ensure a smooth deployment.

We help configure your instance, align on goals, plan integrations, and deliver training. We’ll guide you with best practices and support through launch.

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Account Management & Support

After onboarding, you’ll be paired with a dedicated account manager to help you get the most out of Design Huddle and support your ongoing needs.

All plans include technical support and a robust Knowledge Base. Enterprise plans come with a private Slack channel for real-time communication.

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Additional Paid Services

Design Huddle offers a range of professional services to help you get the most out of the Design Huddle platform and achieve your objectives. Some of the typical services available include:

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  • Blue Checkmark Custom feature development
  • Blue Checkmark White-label training materials
  • Blue Checkmark Custom reports & user analytics
  • Blue Checkmark Integrating outside tools
  • Blue Checkmark Data-driven creative automation

  • Knowledge Base

    Explore our library of articles, tutorials, and videos designed to help your team quickly learn, navigate, and master Design Huddle.

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  • Developer Toolkit

    Access all the technical resources you need in one place—from API and SDK documentation to integration guides.

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  • Playground

    Explore and engage with popular features. The Playground allows you to visualize unique ways to integrate Design Huddle.

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Dedicated Support Team

Support and Troubleshooting

Get your questions answered by our teams of Design Huddle experts.

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Honest Reviews from Happy Customers

"They made implementation easy from day one. Their team guided us through the setup with video chat meetings that walked us through every step. It felt more like working with a partner than a vendor. It’s rare to find a partner that delivers on both product and support at this level."
Bill D. – VP of Ecommerce
“I can't speak highly enough about the customer service and support we have received since moving forward with the Design Huddle team. Questions are answered quickly and thoroughly, feedback is always encouraged and considered, and our developer was supported the whole way through our integration 24/7.”
Connor P. – Co-founder
“Their customer service is outstanding, they have been attentive, really helpful and explained everything so well. We couldn't ask for more!”
Laura H. – Owner
“Super responsive regarding technical questions, debugging issues that may arise, and are honest and transparent in their responses. I've worked with external integrations in the past where I could expect a response in "1-3 business days" or even "1-2 weeks", but these guys have spoiled me now--often, they'll get back to me even faster than some of my own teammates!”
Cory P. - Senior Software Engineer
“Their customer support is top notch! They are always quick to respond to any questions I have and anytime I have an issue pop up, they look into it immediately and offer solutions for me to implement or get things fixed on their end as soon as they can.”
Elissa M. - Senior Manager of Design & Production
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